2. How big is your team?
We have 8 people in our Southfields office, made up of sales managers, negotiators, property managers and administrators.
3. What are your goals as a team?
We aim to provide an honest, practical and reliable service to all of our clients.
4. Why did you decide to use Whatsapp Business?
We’ve noticed a dramatic rise in clients reaching out to us using WhatsApp instead of email or phone –people really seem to prefer communicating in this way these days.
This meant that our team sometimes struggled to keep on top of all the personal and work messages coming through to them when they used just one WhatsApp account. It was a challenge to ensure that all messages had been responded to promptly.
Some team members also found it difficult to set boundaries with clients messaging them outside of working hours. Our team’s wellbeing is very important to us so it was crucial to find a solution that would enable the team to work at their best.
With this in mind, we were keen to ensure that we provided a professional experience to our clients over WhatsApp, making sure that we could maintain the same standards that we traditionally would have provided over email or phone, while allowing our staff more control over the frequency and times that they communicate with our clients.
5. What problem did you experience before using YourBusinessNumber?
Without using YourBusinessNumber, our estate agents required either a second phone, or needed to use their personal numbers to communicate with clients. As you can imagine this would have caused quite a headache if a staff member left the business or needed to hand the chain over to a colleague while they were on leave, for example.
Additionally, WhatsApp Messenger (which most people use every day) introduces privacy and GDPR complexities. On the other hand, WhatsApp Business is built from the ground up for Business-to-Customer comms, and is GDPR-compliant if used as intended.
Now, we can manage phone numbers quickly and effectively, and ensure that our estate agents feel comfortable communicating with a separate work number.
YourBusinessNumber has also removed the need for a separate phone, which is one less thing for our estate agents to have to think about. Fewer devices with work contacts on is also useful from a data protection perspective.